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Shipping

SHIPPING IS FREE with no minimum order!!  For U.S. addresses only.  There is now no charge for U.S. Territories and APO/FPO boxes!  Our shipping is super speedy and for many orders, delivery takes 1-3 business days.  First class shipping takes 4-6 days.  We ship every day and most times, ship the same day as your order is received.

In the USA and in U.S. Territories and APO/FPO boxes, we ship USPS First Class or Priority Shipping in the U.S from Monday to Friday.  For heavier packages your box may arrive via UPS or Fedex.  We ship pretty quickly so orders cannot be canceled after 30 minutes of being placed since your package may already be in the mail!

For most of our customers that's all you need to know! 
Please note that if you specify an incorrect shipping address, recipient name, or a public location such as a hotel, we will help you as much as we can to locate your package should it get lost, but we are not responsible for loss and delay and will not refund expedited shipping fees.  If you choose to ship to a public location such as a hotel, we recommend that you have a contact such as the concierge's name to ship to and that he or she knows to expect your package.  USPS is in general very reliable but ship times are not guaranteed.

For express shipping and international shipping read below.

USPS Express Shipping (US Post Office) and UPS 2nd Day, UPS Next Day Air Saver, Fedex 2Day, Fedex Standard Overnight, Fedex First Overnight domestic shipping is available if you order by 12 PM Pacific Standard Time Monday to Friday.  We ship Mondays-Fridays. Occasionally we may be able to ship an express package on Saturdays if you contact us by 8am PST.  Please take that into account when figuring out your delivery time.  We always send out a confirmation email when your order is shipped so please look for this email to be sure that your order was received and shipped.  As a service to our local customers in the SF Bay Area, we may be able to hand-deliver a package to you depending on your address and our availability for an extra fee.

USPS Express Shipping arrives 1-2 business days after shipping within the US but the Post Office does not guarantee arrival dates.  If you absolutely must have it on time, choose one of the UPS or Fedex options at checkout as it is guaranteed to arrive on the date specified.  Some rural areas may not be able to receive expedited shipping and we'll let you know if that is the case as soon as we can.  Fedex Standard Overnight or UPS Next Day Air Saver arrive by 3 PM.  If you want your next day package in the morning by 8 AM, choose Fedex First Overnight.

We ship internationally at the lowest rates possible.  Please be aware that we have to fill out customs forms for international shipments and you may have to pay any duties or customs fees when you receive your shipment.  We do not know what those duty amounts are and they are different for every country.  Customs delays may occur.  We do not refund shipping fees if your shipment is sent back to us.  Please do not ask us to misrepresent the contents of the package because we will not do so.

Here are the fees for each type of shipping.  Please note that for some carriers, once your total goes above $600 or is over 25 lbs., we need to give you a custom quote.  In that case, please contact us before 12 PM PST the day before you need your shipment:

USPS Express in the U.S.A fees:

Orders up to $200 = $39

Orders from $200-$300 = $49

Orders from $300-$400 = $59

Orders from $400-$500 = $69

Orders from $500-$600 = $79

Orders from $600-$800 = $89

Orders from $800-$1000 = $99

Above $1000 = $99

 

USPS Priority Mail Express to Canada fees:

Orders up to $200 = $49
Orders from $200-$300 = $59
Orders from $300-$400 = $69
Orders from $400-$500 = $79
Orders from $500-$600 = $89
Orders from $600-$800 = $99
Orders from $800-$1000 = $109
Above $1000 = $1199

 

UPS 2nd Day and Fedex 2Day shipping fees (delivers in 2 business days, contact us if you want Saturday delivery):

Orders up to $200 = $45

Orders $200-$300 = $75

Orders $300-$400 = $100

Orders $400-$500 = $110

Orders $500-$600 = $120

Some destinations close to our warehouse in Los Gatos, CA may cost significantly less.  Please contact us before you place your order, by 12 PM, if you live near the San Jose/San Francisco area.

 

UPS Next Day Air Saver and Fedex Standard Overnight shipping fees.  Arrives at 3 PM:

Orders up to $200 = $80

Orders $200-$300 = $110

Orders $300-$400 = $140

Orders $400-$500 = $150

Orders $500-$600 = $160

Some destinations close to our warehouse in Los Gatos, CA may cost significantly less.  Please contact us before you place your order, by 12 PM, if you live near the San Jose/San Francisco area.

 

Fedex First Overnight shipping fees.  Arrives at 8 AM:

Orders up to $200 = $85

Orders $200-$300 = $120

Orders $300-$400 = $140

Orders $400-$500 = $150

Orders $500-$600 = $160

 

Some destinations close to our warehouse in Los Gatos, CA may cost significantly less.  Please contact us before you place your order, by 12 PM, if you live near the San Jose/San Francisco area.

 

USPS Priority Mail International shipping fees are below:

Orders up to $100 = $59

Orders up to $200 = $69

Orders $200-$300 = $79

Orders $300-$500 = $89

Orders $500-$700 = $99

Orders $700-$900 = $109

Above $900 = $119

Please do not choose mail delivery to Canada if you do not actually live in Canada.  This will cause shipping delays. 

 

For all shipping options where we charge a fee extra fees may apply if your package is especially heavy.  We'll contact you for approval if that's the case.   And a disclaimer: our shipments include a tracking or delivery confirmation and once a shipment has been delivered to your location, we are not responsible for loss or theft.  We recommend buying shipping insurance.  If you are interested in buying insurance, please contact us.

Happy shopping!